Exscudo e-mail messages not received

There may be many reasons why you cannot receive e-mail messages sent to you by Exscudo. Below, we listed some typical scenarios with known solutions/workarounds.

Mistyped address

For activation or subscription e-mail messages not delivered, please re-check whether the e-mail address is typed in the corresponding form correctly.

Filtered as SPAM

Some e-mail services may incorrectly "learn" to handle spam. Please check your spam/trash folder for Exscudo e-mails. If the messages are not there, it may be necessary to check your settings (i.e. firewall, spam filter, antivirus) to ensure that exscudo.com and exscudo.atlassian.net are not blocked.

Blocked by a firewall

Please add the following e-mail addresses and domains to your whitelist/safe sender list/trusted sites list at both the local and network level to ensure the highest e-mail deliverability:

A misconfigured e-mail client

If you are using a locally installed e-mail client (e.g. Gmail app, or MS Outlook) to collect your mail, check the webmail interface of your mailbox to see if messages sent to you are making it that far.

If this is the issue, the problem is likely with the configuration of the e-mail client program.

POP server not configured to save copies

There are two conditions in this scenario:

  • Several computers or devices linked to a single e-mail account;
  • POP connection in use.

When actual, may lead to the effect of a linked device downloading all mail messages, and removing them from the server before your current device has a chance to check.

So if you do have multiple devices and they are connecting via POP connections, you will need to enable the option to leave a copy of the messages on the server.

IMAP connections will not cause the problem