Modern software-based products and services, including desktop/mobile apps, and web services, are extremely complex, especially when it comes to the compatibility and the interaction with third-party hard- or software, products and services. The latter may result in degrading performance, glitches, malfunctioning and so on. This article covers a number of typical scenarios a user of Exscudo products and services may run into, as well as applicable means to resolve them.
The explanations below include sections applicable to both desktop devices such as Windows PC or Mac, and mobile devices such as smartphones and Android- or iOS-based tablets.
Exscudo does not provide support for hardware, operating systems, or third party products and services. The exception of the basic troubleshooting service provided for them (when directly related to malfunctioning Exscudo products and services) is applicable to certain extent only. For the in-depth support service, we recommend contacting a device/product/service vendor/provider.
To get the most of Exscudo products and services, including these web based, make sure that your web browser is updated to the latest available version.
A useful tool in determining if your browser is up to date can be found here. Clicking the link displays all the important information regarding the web browser in in use.
If you are using a mobile device to access web based products and services of Exscudo, we recommend to frequently check for updates to its firmware as well as the browser app that you use.
You may find more information on keeping an iOS device up to date here.
Android firmware varies greatly depending on the device's manufacturer, however, the information regarding the procedure of updating it may usually be found on the manufacturer's website.
When you visit a website, including Exscudo sites and resources, your browser stores various information (such as the location of the site you visited), files used to run an online application, downloads (such as old versions of forms), etc.
When we update web based Exscudo products and services, including sites and resources, your browser may still use old files. If you do not clear your cache, you may see old forms, while old files can cause display or access problems when you apply online.
In this regard, it is recommended to regularly clear the cache of your browser.
Take your time to make sure you have saved or written down all the credentials (logins and passwords) for online services you may be logged into, prior to clearing the cache as this procedure will log you out of them.
The instructions for clearing the cache for the popular web-browsers may be found below:
Many applications, both running locally and web-based, may consume significant system and network resources. As such, having one or more such applications running in the background may result in degrading performance, related issues, and negatively affect the way various Exscudo products and services function.
In Exscudo ecosystem, there is a process that requires significant system resources more than other processes. The process is running a node (or a masternode) to validate EON blockchain transactions and earn rewards.
The general recommendation in this regard is to ensure that your server and Internet connection are optimized to perform at the most efficient level. The specifics varies, depending on the operating system, hardware specifications, location (e.g., local or cloud), etc.
So, if you are experiencing performance issues on the machine used to host the node, your best primary step is to check if the above condition is met prior to an in-depth investigation of the root cause.
Please note, that running a node (a masternode) requires a very stable connection to the Internet for the blocks to be successfully generated, so we recommend to make sure that no processes except those specifically needed for the system to function correctly are executed in the system that runs a node.
If you have any applications running in the background that consume a lot of system resources or network traffic, such as various download clients, video streaming services, game overlays, etc., you may consider closing them to reduce hardware and network load for higher stability.
Closing some of the unused browser tabs may also help improve performance.
To check which of the background apps may be causing the performance issues, please follow the steps outlined below, sorted by an operating system in use:
The first action that may be taken to check which applications and processes may be putting a significant strain on your system is to open the Task Manager by pressing CTRL+ALT+DELETE keys.
The Task Manager interface displays the impact various applications are having on your system's resources. With it, you may identify which of the running processes and applications are taking up most of the system resources and temporarily close it to improve performance.
Alternatively, you may identify various services which may be impacting your system's performance by following the guidelines below:
If the problem does not reoccur, check the next service on the list and restart your computer. Repeat this process until you find the problematic service. Once you have found it, make sure to keep it inactive when using Exscudo products and services.
There is a powerful tool available for Mac based systems which allows to manage the apps loaded on your Mac as well as the impact on system resources they may cause. This tool is called Activity Monitor. You may find the detailed guide on using it here.
You may also manage the Login items on your Mac to manage how many apps and processes are loaded when you switch it on by following the below guide:
Please note, that following the steps above may also lead to the disabling of various antivirus and protection software. As such applications are essential to keeping your device safe, we strongly suggest to re-enable them and avoid permanently switching them off.
If a connection issue persists after the network equipment has been reset, your next best option is to contact your Internet service provider for further troubleshooting.
It is also quite useful to check your current download and upload speed by using the web-based Speedtest service. If the indicated download/upload volumes are significanly below the ones stated in your Internet service contract, it may mean that your connection is affected by technical issues.
Another great tool which may help you determine the presence of connection issues and locate their source is a software called PingPlotter.
A mobile Internet connection (3G, 4G, etc.) may be unstable and greatly depends on the coverage in the area you are currently at. So, for maximum stability of the connection, it is recommended to use Wi-Fi.
Various proxy and VPN services may interfere with the connection quality or make some resources inaccessible when turned on. If you are experiencing difficulties accessing Exscudo products and services with a VPN client turned on, please try switching it off and see if it makes a difference.
Your IP address may change when using a VPN service, which may cause your login session to be terminated, as our system may consider switching IP addresses as a potential security breach for your account.
Connecting to the Internet via a proxy server may also lead to difficulties with various services including the ones provided by Exscudo.
Please find the details on how to disable the connection via a proxy server below, sorted by operating system in use:
Click Start, select Settings and navigate to Network & Internet → Proxy;
We use Discord as our official community interaction tool, however, issues you may face when using this third party app are outside of our scope of support. If you encounter any technical difficulties with the Discord app or your Discord account, please refer to the support page of Discord.
If you encounter any technical difficulties when operating the app, such as crashes, slow performance or visual glitches, please contact our support team and attach the screenshots or videos (if possible) to the request. We will then investigate the matter further.
You may find more information on how to contact Exscudo support team here.