This article is a part of series of dedicated articles, and provides a detailed insight on identity verification for both Exscudo Exchange and Channels app accounts.
This verification is carried out by a dedicated identity verification provider. This procedure requires the user to provide their government issued ID for identity proof.
Here is the list of supported documents. It is strongly recommended to check the document to be used for the verification against this list prior to starting the process.
Residence permits are not supported despite the fact that they are on the list
You will need a quality camera built- or plugged in to your device to complete this verification.
The list of accepted documents is constantly updated, however certain limitations apply:
To complete this KYC verification for your Exscudo Exchange account:
Smartphone verification option is particularly useful for those who do not have a web camera on their device, or the web camera is of insufficient resolution. Modern smartphone cameras are typically of a better quality, so it is advised to use the option to avoid issues caused by above reasons
Whatever the chosen option, the identity verification wizard shows up, initially prompting to choose a country.
You will then be prompted to choose a document and make a couple of shots with your face, and the document in outlined areas. Follow instructions on the screen to complete verification.
On demand, you will need to provide the wizard with access to your camera and microphone
To ensure that the verification procedure is carried out as swiftly and smoothly as possible, ensure the following:
You will see this message when all verification steps are successfully progressed through:
Which means all information has been transferred to KYC specialists to be reviewed. Normally, this process takes about 20 minutes, but in some cases it can take up to 24 hours based on different factors.
You may be asked to repeat the procedure. The general reasons for a resubmission are:
In this case, start the verification process again. There is no limit on the number of resubmission attempts, however, multiple unsuccessful verifications may result in more detailed checks.
Just like any other KYC verification, this one is to be completed in its corresponding section of the interface accessible by tapping the gear icon in the lower right corner of the screen to be redirected to Settings section, and then - to Personal data section.
You can always check the status of KYC verifications, be redirected to respective KYC interfaces for further verification steps, and find other useful links in this section.
Tap Verify and follow instructions on the screen. The process is almost identical to that described above for Exscudo Exchange accounts, so make sure to have a look prior to starting the process.